Trouble-Shooting Your New Door Holder

Troubleshooting Your New Door Holder

SARGENT

ASSA ABLOY

For installation assistance, contact SARGENT at 800-727-5477 • www.sargentlock.com

PROBLEM

Does not hold

POSSIBLE CAUSE

Power not turned on.

• Ground wire not connected to "COM" on terminal strip.
• Power wire not connected to correct power slot on terminal strip.

For single voltage coils – one wire attaches to ground, the other is attached to the power wire.

• Contact plate is not sitting completely flat across circular ring of the coil.

• Check line voltage coming from power supply (range +/-10%).

• For DC coils reverse polarity. Switch position of wires on terminal strip.
• Dirt or cleaning solvent on contact plate or on circular ring of coil; wipe with very fine emery cloth.

• Power wire not connected to correct power slot on terminal strip.
• 12VAC input instead of 12VDC

• Contact plate not sitting completely flat across the circular ring of the coil.

REV-2