HID Global Customer Success Program

We live in a digital world, and securing your company and its critical assets and data is getting more complicated. Security threats and their consequences continue to increase, and IT and security professionals are tasked with keeping their organizations safe without impacting the productivity of the workforces they support. Implementing stronger authentication practices, like multi-factor authentication, is critical to securing access to what you need to protect — no matter the industry. But implementing projects of this scale, like any new technology, is not without challenges.

Enter HID Global's Customer Success Program

Our Professional Services team has made a solid commitment to provide a thorough, tailored training to ensure all identified stakeholders acquire the knowledge, skills and behaviors necessary to ensure the highest adoption rate of your strong identity authentication and physical access management solutions. HID's Customer Success Program complements de-ployment services, break-and-fix support, and maintenance to deliver robust solutions that maintain your security profile.

With HID Professional Services, you can maximize the adoption of your strong identity authentication and physical access management solutions.

Our program ensures the integrity of your security profile and keeps your solution up-to-date as your organization changes to meet the demands of the digital world.

Our Customer Success Program includes:

• Solution Consulting
• Adoption Support
• Enablement
• Education
• Solution Maintenance

Our Customer Success Program Provides Flexible Options

Solution Consulting

begins during the solution implementation phase to ensure that the desired outcomes of the customer are understood as early as possible. Solution Consulting services help our customers implement best practices including: defining issuance methodologies that align with the desired rollout pace, outlining training strategies, delivering plans around customer acceptance criteria, and identifying relevant selfservice materials and help desk delivery approaches.

Adoption Support

encompasses the entire customer lifecycle process. HID Professional Services Implementation Consultants identify our customer's adoption criteria and success measurements to build a successful adoption campaign. The campaign includes stakeholder champions who facilitate adoption through a clear communication of program timelines, project benefits, and user impacts. This defined, iterative training and awareness program reinforces high user adoption.

Enablement

is the key to implementing an effective help desk service and providing users with the tools to understand the workflow between the customer and the HID Technical Support department. We help the customer prepare support playbooks and templates, how-to guides, FAQs, and customized guidelines for the customer's help desk team.

Education

through the HID Global Certification Program offers a comprehensive training course to ensure ongoing contact and connection with HID. In addition to advanced topic webinars and access to our HID Genuine Academy with instructor-led or online training classes, we also offer a more customized approach to tailor the content specifically to your organization's version, workflow, business rules, policies, and integrations.

Solution Maintenance

is ongoing and provides the customer with remote assistance or onsite assistance to maintain the technology environment while ensuring systems are up-to-date with the latest service packs and new releases from HID Global.

To find out more about HID's Customer Success Program and our additional offerings or to schedule an assessment, contact us at iamsales@hidglobal.com

North America: +1 512 776 9000 • Toll Free: 1 800 237 7769

Europe, Middle East, Africa: +44 1440 714 850

Asia Pacific: +852 3160 9800 • Latin America: +52 55 5081 1650

© 2019 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design and [INSERT TRADEMARKS ACTUALLY PRESENT] are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.

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