Alarm Lock Disappearing Lock Profiles & Serial Numbers in the Link Unlink Profiles screen

ALARM LOCK

345 Bayview Avenue, Amityville, New York, U.S.A. 11701 For Sales and Repairs 1-800-ALA-LOCK • For Technical Service 1-800-645-9440

Fax: 631-789-3383 • info@alarmlock.com Note: Technical Service is for security professionals only

ALARM LOCK Tech Support

Date: Friday, October 27, 2017

Subject: Disappearing Lock Profiles & Serial Numbers in the Link/Unlink Profiles screen

Models: DL-Windows

When a Networx lock is "discovered" in the DL-Windows software, a DL-Windows Lock Profile is required to be "Linked" to the physical lock to allow communication with DL-Windows.

There are 3 areas in the Tools > Link/Unlink Profiles screen:

• Available Lock Profiles
• Locks Available by Serial Number
• Linked Locks

To Link a Lock Profile to an assigned lock: In the Available Lock Profiles field, click to select a Lock Profile, then in the Available Locks By Serial Number field , click to select the physical lock to Link. The pair will automatically move down to the Linked Locks grid at the bottom.

Note: A seemingly strange occurrence happens when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available: The "Available Locks" seem to disappear. This is because Lock Types (models) must match for successful Linking. When a Lock Profile is selected, the Available Locks By Serial Number field automatically filters and displays only matching Lock Types .

If an incorrect Linking was made, or if you wish to undo a Linking, simply select the Linked lock from the Linked Locks grid and click the Unlink Lock button (the Lock Profile and the available locks will return to their respective lists, and will thereafter be available for Linking.