Alarm Lock AL-PRE Proximity Card Reader Enroller Communication Issue in DL-Windows 5

ALARM LOCK

345 Bayview Avenue, Amityville, New York, U.S.A. 11701 For Sales and Repairs 1-800-ALA-LOCK • For Technical Service 1-800-645-9440 Fax: 631-789-3383 • info@alarmlock.com

Note: Technical Service is for security professionals only

ALARM LOCK SQA Engineering

Technical Advisory

Date: Thursday, January 22, 2015

Subject: AL-PRE Proximity Card Reader / Enroller Communication Issue in DL-Windows 5

Models: DL-Windows V5 and greater

During the DL-Windows V5 installation process, in some cases an important file is not saved to the PC correctly. The absence of this file renders the AL-PRE Proximity Card Reader / Enroller module unable to successfully send its proximity card data into the DL-Windows Global Users screen. To correct this issue, carefully perform the steps below:

IMPORTANT: Before proceeding, you must obtain the file " mscomm32.ocx " from either an existing PC (that that works correctly with an AL-PRE ), or from the Alarm Lock Technical Service department at the telephone number listed above.

• 1. Determine if the PC is running a 32-bit or 64-bit operating system (click Start > Control Panel > System . The operating system type is displayed under " System type ").
  • For 32-bit operating systems: Copy the mscomm32.ocx file into the folder: C:\Windows\System32 .
  • For 64-bit operating systems: Copy the mscomm32.ocx file into the folder: C:\Windows\SysWOW64 .
• 2. Run the "Command Prompt" ( cmd.exe ) located in the Start > All Programs list (you can also search for "cmd"). Important: Right-click the cmd.exe icon and click " Run as administrator ".
• 3. In the command line, type the following exactly ; include all spaces:
  • For 32-bit operating systems: c:\windows\system32\regsvr32.exe mscomm32.ocx (press Enter )
  • For 64-bit operating systems:

c:\windows\system32\regsvr32.exe c:\windows\syswow64\mscomm32.ocx (press Enter )

4. Test your AL-PRE Proximity Card Reader / Enroller module.